How and when will my QCA Spa arrive?
When
you order a Plug & Play QCA Spa from Splash Spas we will
contact you by telephone within 48 hours
(Monday - Friday) to agree a delivery date.
For spas that are in stock, delivery will usually be 5-10 working days from the date of order. We attempt to maintain all models and colours in stock at all times, but it is very difficult to predict exactly what people will choose to buy and so inevitably we do sometimes run out of stock. If your preferred choice of colour or model is out of stock then delivery could be up to 6 weeks from order. However, we will give you the option to change to a different colour or model, or even to cancel your order, if the spa you've chosen is not immediately available.
Our delivery agents will contact you direct to arrange a convenient time for you to accept your spa. Your spa will not be delivered until contact has been made and a delivery day and approximate time agreed with you.
When your tub arrives it will be packed on its side on a pallet and look very much like the ones in the pictures.
It will be delivered on a truck with a tail lift. The driver will off-load the pallet using a pallet lift and place it on your property, assuming that there is clear access.
The driver will not move the tub to the back of your house or help to install it, however we can quote you for installation if you wish. You just need to contact us with your post code or have a look at our on-line table of installation charges on our main website.
The tubs are very rugged and very well packed so it is a relatively straightforward job to move them into place.
QCA Spas are supplied with a 13amp waterproof cable and RCD protected waterproof plug attached. You then simply need to fill up with water, switch on, add some sanitizer and in you get!
